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Resume 

Key Skills​

  • Leading and coordinating cross-functional teams to ensure project goals are being met efficiently and collaboratively.

  • Strategizing and aligning project objectives with broader business goals to drive organizational success.

  • Managing and optimizing budgets and resources to maintain cost-effectiveness and efficiency.

  • Identifying and mitigating project risks and issues to keep timelines and quality on track.

  • Applying and adapting Agile and Waterfall methodologies to meet varying project demands.

  • Engaging and communicating with stakeholders to ensure alignment, transparency, and satisfaction.

  • Driving and supporting change management initiatives for seamless adoption of new processes or technologies.

  • Improving and streamlining workflows using continuous improvement methodologies like Lean and Six Sigma.

  • Implementing and overseeing quality assurance practices to uphold standards and minimize rework.

  • Monitoring and managing project lifecycles from initiation through to successful completion.

  • Utilizing and mastering tools such as Jira, MS Project, Confluence, and Asana to track and report progress.

Work Experience

Team Lead/Change Manager - Recruitment, Scheduling & Training

Nexim Healthcare Consultants Inc. (July 2022 – April 2024)

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  • Develop and streamline change Management Strategies: Created adoption, monitoring and supporting strategies to transition management, operation and healthcare field staff to the new scheduling and HR management softwares (Deputy,BambooHR) which increased operational efficiency by over 40% and stabilized shift fill rate at 98-99%.

  • Streamline staff on-boarding & training: Led on-boarding and training initiatives, expanding field staff portfolio by 300%, trained 12 new operational personnel hires and 3 management staff 

  • Team Leadership: Directed a team of recruiters, providing ongoing guidance on best practices while focusing on team wellness and empowerment.

  • Industry Networking: Represented the company at career fairs and industry events to enhance employer brand visibility and optimal talent acquisition.

Digital Product Owner - The Suptech Marketplace

Cambridge Suptech Lab - Cambridge Centre for Alternative Finance (UK)​

(July 2022 – June 2023)

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  • Product Strategy: Led end-to-end product strategy by identifying market opportunities, defining product vision, and prioritizing features.

  • Collaborated cross-functionally to align business goals with user needs and drive measurable growth.

  • Research and Market Analysis: Conducted global market studies and segmentation to identify key insights, enhancing the product's competitive positioning.

  • Stakeholder Communication: Acted as the primary liaison between technical teams, end-users, and stakeholders, ensuring alignment on product deliverables.

Digital Product Owner/manager - Digital Bulk Payments System

Co-operative Bank of Kenya Ltd - Nairobi, Kenya (Jan 2018 – May 2022)

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  • Product Strategy: Developed the product vision and roadmap, driving the successful launch of multiple enhancement features by integrating user feedback and market trends.

  • Customer-Centric Enhancements: Managed ongoing system upgrades based on customer feedback, ensuring alignment with market demands and improved user satisfaction.

  • Risk and Compliance: Led audits and implemented compliance protocols, mitigating risks and ensuring regulatory adherence.

  • Stakeholder Management: Maintained strong relationships with key internal and external stakeholders to drive alignment and project success

Researcher - Global Fintech Ecosystem Atlas

Cambridge Centre for Alternative Finance (University of Cambridge Judge Business School (July 2021 – June 2022)

  • Global Fintech Ecosystem Mapping: Mapped fintech entities globally, classifying and visualizing data to support ecosystem development.

  • Data Collection and Reporting: Refined data collection protocols to enhance the precision of results, contributing to reports for publication and presentations.

  • Literature Review & Grant Preparation: Assisted in literature reviews and the preparation of grant applications and progress reports.

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Alternative Channels Support Officer

Co-operative Bank of Kenya Ltd (Sept 2016 – Dec 2017)

  • Customer Service Support: Resolved customer complaints within service level agreements (SLA), achieving a consistent 95%- 98% customer satisfaction rate.

  • Risk and Performance Monitoring: Conducted performance reporting and revenue assurance activities, ensuring accurate portfolio management.

  • Process Improvement: Led efforts to streamline productivity and performance reporting, implementing instant remedial actions when necessary.

Education

Project Management Professional (PMP) Certification

Project Management Institute (PMI - April 2025 - Completed

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Bachelor's degree in economics & Finance

Kenyatta University. Nairobi, Kenya - Sept 2011-July 2016

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Foundations & Applications of Financial Technology

Wharton, University of Pennsylvania (Online) - Sept 2024 Completed

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Scrum Master Certification

Learn Quest Via Coursera - Sept 2024 - Completed

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Business Analytics - Graduate Certification

Cambrian College - May 2025 (Enrolled)

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Language Proficiency - English – Proficient (C2)

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