Resume
Key Skills​
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Leading and coordinating cross-functional teams to ensure project goals are being met efficiently and collaboratively.
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Strategizing and aligning project objectives with broader business goals to drive organizational success.
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Managing and optimizing budgets and resources to maintain cost-effectiveness and efficiency.
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Identifying and mitigating project risks and issues to keep timelines and quality on track.
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Applying and adapting Agile and Waterfall methodologies to meet varying project demands.
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Engaging and communicating with stakeholders to ensure alignment, transparency, and satisfaction.
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Driving and supporting change management initiatives for seamless adoption of new processes or technologies.
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Improving and streamlining workflows using continuous improvement methodologies like Lean and Six Sigma.
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Implementing and overseeing quality assurance practices to uphold standards and minimize rework.
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Monitoring and managing project lifecycles from initiation through to successful completion.
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Utilizing and mastering tools such as Jira, MS Project, Confluence, and Asana to track and report progress.
Work Experience
Team Lead/Change Manager - Recruitment, Scheduling & Training
Nexim Healthcare Consultants Inc. (July 2022 – April 2024)
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Develop and streamline change Management Strategies: Created adoption, monitoring and supporting strategies to transition management, operation and healthcare field staff to the new scheduling and HR management softwares (Deputy,BambooHR) which increased operational efficiency by over 40% and stabilized shift fill rate at 98-99%.
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Streamline staff on-boarding & training: Led on-boarding and training initiatives, expanding field staff portfolio by 300%, trained 12 new operational personnel hires and 3 management staff
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Team Leadership: Directed a team of recruiters, providing ongoing guidance on best practices while focusing on team wellness and empowerment.
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Industry Networking: Represented the company at career fairs and industry events to enhance employer brand visibility and optimal talent acquisition.
Digital Product Owner - The Suptech Marketplace
Cambridge Suptech Lab - Cambridge Centre for Alternative Finance (UK)​
(July 2022 – June 2023)
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Product Strategy: Led end-to-end product strategy by identifying market opportunities, defining product vision, and prioritizing features.
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Collaborated cross-functionally to align business goals with user needs and drive measurable growth.
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Research and Market Analysis: Conducted global market studies and segmentation to identify key insights, enhancing the product's competitive positioning.
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Stakeholder Communication: Acted as the primary liaison between technical teams, end-users, and stakeholders, ensuring alignment on product deliverables.
Digital Product Owner/manager - Digital Bulk Payments System
Co-operative Bank of Kenya Ltd - Nairobi, Kenya (Jan 2018 – May 2022)
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Product Strategy: Developed the product vision and roadmap, driving the successful launch of multiple enhancement features by integrating user feedback and market trends.
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Customer-Centric Enhancements: Managed ongoing system upgrades based on customer feedback, ensuring alignment with market demands and improved user satisfaction.
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Risk and Compliance: Led audits and implemented compliance protocols, mitigating risks and ensuring regulatory adherence.
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Stakeholder Management: Maintained strong relationships with key internal and external stakeholders to drive alignment and project success
Researcher - Global Fintech Ecosystem Atlas
Cambridge Centre for Alternative Finance (University of Cambridge Judge Business School (July 2021 – June 2022)
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Global Fintech Ecosystem Mapping: Mapped fintech entities globally, classifying and visualizing data to support ecosystem development.
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Data Collection and Reporting: Refined data collection protocols to enhance the precision of results, contributing to reports for publication and presentations.
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Literature Review & Grant Preparation: Assisted in literature reviews and the preparation of grant applications and progress reports.
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Alternative Channels Support Officer
Co-operative Bank of Kenya Ltd (Sept 2016 – Dec 2017)
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Customer Service Support: Resolved customer complaints within service level agreements (SLA), achieving a consistent 95%- 98% customer satisfaction rate.
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Risk and Performance Monitoring: Conducted performance reporting and revenue assurance activities, ensuring accurate portfolio management.
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Process Improvement: Led efforts to streamline productivity and performance reporting, implementing instant remedial actions when necessary.
Education
Project Management Professional (PMP) Certification
Project Management Institute (PMI - April 2025 - Completed
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Bachelor's degree in economics & Finance
Kenyatta University. Nairobi, Kenya - Sept 2011-July 2016
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Foundations & Applications of Financial Technology
Wharton, University of Pennsylvania (Online) - Sept 2024 Completed
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Learn Quest Via Coursera - Sept 2024 - Completed
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Business Analytics - Graduate Certification
Cambrian College - May 2025 (Enrolled)
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Language Proficiency - English – Proficient (C2)