Competencies

1. Project Management and Process Optimization

Skilled in leading cross-functional initiatives, streamlining workflows, and delivering results through structured project planning, agile execution, and continuous improvement methodologies.

As a change manager at Nexim Healthcare Consultants Inc - Barrie for instance, I utilized rolling wave planning to implement scheduling and HR management software that improved workflow efficiency by 40%.

At the Co-operative Bank of Kenya, I led in the creation and implementation of a digital credit reconciliation that reduced the turnaround time from over 3 hours to under 20 minutes.

2. Collaborative Leader

I am skilled in leading technical projects and teams to improve system and operational efficiencies.
At Nexim Healthcare Consultants, I improved efficiency of daily workflows by 40% and operational/field staff retention by over 30%.
Additionally, by ensuring continuous team wellness and knowledge empowerment; key performance and staff attendance improved by over 20%.
Through leadership modelling as a product owner of the Suptech Marketplace within the Cambridge Suptech Lab, I oversaw initiatives for data cleansing, and overall quality assurance which increased platform interaction by over 50% withing 6 months.

3. Problem-Solving Expert

My problem-solving capabilities have led to enhanced system efficiencies in my various roles as a project management professional.

As a product owner who also worked as a functional project manager within the Co-operative Bank of Kenya, I led in the transformative enhancement of the Bulk Payment system to allow bulk funds disbursement to TELCO mobile wallets.

This solution catered for financially underserved communities who have limited access to banks in Kenya where TELCO financial agents are widely accessible in comparison.

4. Communication & Client Relations Maven

I excel in building and maintaining client relationships, evidenced by a 60% rise in customer acquisition and over 90% retention within the Co-operative Bank of Kenya Ltd Digital Bulk Payment channel.

Within the same organization, I was nominated and voted twice into the client service hall of fame for exceptional customer experience.

Additionally, I maintained 100% client retention as the community living services Team Leader at Nexim Healthcare consultants and gained over 7 client referrals and 3 honorable mentions for outstanding client management.

5. Team-Oriented Professional

I have demonstrated exceptional teamwork at Nexim Healthcare Inc - Barrie where I led teams to launch key initiatives for knowledge sharing through improved data storage and management and in turn improving training outcomes and new staff retention by over 30%

My leadership and focus on a whole team approach significantly improved teamwork and streamlined service processes, underpinning my commitment to leveraging teamwork for operational excellence.